Return Policy


Thank you for your purchase! If you are not completely satisfied with you purchase for any reason, you may return (within 14 days of receiving the item) it for a full refund, store credit, or an exchange. Please see below for the return process information. 

Returns

After you receive your order if you change your mind, it arrives damaged or faulty, wrong size, or wrong product you're eligible for a return. 

All returns must be within fourteen (14) days of receiving the item(s). All returned items must be in new, unwashed, and used condition, with original tags and labels attached. 

Returns are free for all customers, as long as the item is new, unworn, and returned within 14 days of receiving the item. 

Exchanges

All exchanges must be within fourteen (14) days of receiving the item(s). All returned items must be in new, unwashed, and used condition, with original tags and labels attached. 

All exchanges are free for to send back within the 14 day window, orders wished to be exchanged past the 14 day mark are subject to review and must be new, unworn, unwashed, and with all original tags.

Orders that DO NOT meet these requirements are not eligible for return or exchange.  

If you wish to exchange your item for another size, color, or different item you may do so. In order to start the exchange please follow the Return Process steps below and contact admin@winsumstudios.com. Once you're in contact with our help team they will coordinate and expedite your exchange.

Cancel Order

If you wish to cancel your order please contact us 24- 48 hours after ordering or before the item ships out. Please email admin@winsumstudios.com or call/text 760-582-3305.

If the item is not canceled before it is shipped out, then you must wait for the arrival of the package and request a return. 

Return Process

To start your return please click here.

Fill in the required information to process your return. All returns that meet our policy rules will qualify for a free to return. Once your return is accepted you will receive a return slip. Please ship back the items within 72 hours (3 Days) after receiving the return slip. Your money should be back into your account within 3-5 business days. 

If you need help or have questions please contact:

Admin@winsumstudios.com or Call/text: 760-582-3305