Refund Policy


Refunds

If you are not fully satisfied with your purchase or you get the wrong item, the item is defective, wrong size, you changed your mind or the time is faulty. You have fourteen (14) days from the day of delivery to return or exchange your item. The item must come back new, unworn, unwashed, and have all original tags attached.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. If the item is NOT returned in its original condition we cannot accept the return or exchange.

Please allow at least 2-3 days from the receipt of your item to process your return or exchange. Once the item is received and complies with the return policy we will expedite your return or exchange. 

Refunds may take 3-5 billing cycles to appear on your credit card statement, depending on your credit card company. Please notify us at admin@winsumstudios.com if you have not received your refund within this time frame.

Exceptions 

The following items cannot be refunded or returned: 

  • WinSum Furniture

For defective or damaged products, please contact us at the customer service email admin@winsumstudios.com to arrange a refund or exchange. 

Please Note  

  • Final Sales items are FINAL sale and cannot be returned or exchanged.
  • Customers have 14 days, after they receive their product in the mail, to return or exchange their item(s). All refunded items must be unworn, unwashed, and unused in its original condition.

To start your return or exchange please click here.

 Questions 

If you have any questions concerning our return policy, please contact us at: admin@winsumstudios.com or call/text: (760)-582-3305